Client Care

 

As part of our commitment to providing an excellent service we operate a number of policies designed to ensure efficiency, open communication and professional standards.

 

It is our intention that every client should be represented by the barrister of their choice unless this is absolutely impossible. 

 

In the event that, despite our best efforts, there are any problems with counsel's availability we will make the client aware at the first oppportunity. We will provide whatever help is needed to arrange satisfactory representation.

 

Our policies also include provisions for the prompt consideration of received briefs, the timetabling of any work that needs to be done, client feedback and a complaints procedure.

 

Feedback is assessed to try and improve our services continuously.

 

Clients instructing Regent Chambers for the first time will receive written details of the Client Care Policy and a copy can be provided at anytime by contacting the clerking team.